Comprehensive Service and Support
From solution design and deployment to ongoing operations and maintenance,
we provide comprehensive support so customers can set sail with confidence.
we provide comprehensive support so customers can set sail with confidence.
More Than Products. Confidence at Every Stage.
We believe true value comes not only from advanced products, but also from consistent and dependable support.
BOTIX provides lifecycle services to ensure every solution remains safe, stable,
and reliable from deployment through long-term operation.
BOTIX provides lifecycle services to ensure every solution remains safe, stable,
and reliable from deployment through long-term operation.
What We Offer
Consulting Services
Our experts work closely with you to understand your vessel type, operational scenarios, and compliance requirements. We provide tailored technical consulting and solution design to ensure feasibility and long-term readiness.
Installation and Commissioning
We provide end-to-end support from equipment deployment to system integration, including hardware installation, commissioning, software configuration, and functional verification, ensuring rapid deployment and stable operation.
Training Services
To help customers make full use of the system, we provide training for crew members and shore-side managers. Courses cover system operation, routine maintenance, safety procedures, and emergency response, with both onsite and remote training available.
Operations and Maintenance
We provide ongoing support, including fault diagnosis, remote technical assistance, spare-parts support, and periodic inspections. OTA update capabilities ensure timely feature upgrades and security patches, keeping the system operating at its best.
FAQ
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What navigational challenges does XNav address?
XNav is an Intelligent Navigation Assistance System that fuses visible-light and thermal imagery with AIS, radar, and other onboard data. It continuously detects surrounding targets and alerts the bridge team to potential risks. In night-time, rain, fog, low-light, and extended watchkeeping conditions, it helps crew members detect targets earlier, understand the navigational situation more clearly, and reduce the workload associated with continuous lookout and assessment. -
What targets can XSight identify?
XSight Marine Vision Terminal can identify and continuously track 12 typical maritime target categories: cargo vessels, passenger vessels, fishing vessels, naval vessels, sailing vessels, workboats, other vessels, buoys, lighthouses, offshore facilities, maritime hazards, and other targets. It can also use visual perception and multi-source data fusion to identify and assess risks associated with small vessels not equipped with AIS, buoys, and other non-cooperative targets. -
Can XSight replace marine radar or human lookout?
No. XSight Marine Vision Terminal is a navigation assistance and situational awareness system designed to enhance the bridge team’s understanding of the surrounding environment. It complements marine radar, AIS, ECDIS, and human lookout. -
Does XSight support night-time and low-visibility operations?
Yes. Its visible-light, thermal-imaging, and multimodal perception capabilities enhance target detection and recognition at night, in low-light environments, and under certain reduced-visibility conditions.
Submit a Service Support Request
Please describe your requirements in the form below. If your request relates to a specific product or solution, include the product name or model number so we can assist you more efficiently.
contact@botix.com
